Returns & Refunds

Your satisfaction is important to us. If you're not completely happy with your purchase, please read our returns policy below carefully before getting in touch.

Return Window

You may request a return within [RETURN PERIOD] of receiving your order.

Return Conditions

To be eligible for a return, items must meet the following conditions:

Returned within the [RETURN PERIOD] return window
Unused, unworn and in their original condition
In original packaging with all tags attached
Free from damage, marks or signs of use

Non-Returnable Items

The following items cannot be returned:

Earrings and pierced jewellery (for hygiene reasons)
Items marked as final sale or non-returnable at the time of purchase
Items that have been worn, damaged or altered after delivery
Gift cards

Return Shipping

Unless your item is faulty or incorrect, the cost of return postage is the responsibility of the customer. We recommend using a tracked service, as we cannot be held responsible for returns that are lost in transit.

How to Start a Return

Before sending any item back, please contact our support team first. Do not return items without prior authorisation, as unauthorised returns may not be accepted.

To start a return, please email us at [YOUR SUPPORT EMAIL] with:

Your order number
The item(s) you wish to return
The reason for your return

We will respond with return instructions within [YOUR RESPONSE TIME].

Refunds

Once we receive and inspect your returned item, we will notify you by email. If your return is approved, your refund will be processed to your original payment method within [REFUND PROCESSING TIME].

Please note that original shipping costs are non-refundable unless the return is due to our error.